Monday, Aug. 29th 2011 7:57 AM
Over recent months we have asked the question of the relevance to chat hosts at internet bingo sites and yesterday I asked a fairly frequently asked question of a chat host at Giggle Bingo only to find that I was directed to the Terms & Conditions or Live Help. The question posed to the host was one that I consider they should have know the answer to – “How much is the minimum withdrawal amount?” which begs the question how much should a chat host know about the site they are working at?
In my opinion there are a number of things a chat host should know off the top of their heads or at least easily be able to access in order to actual offer some sort of customer service, not just those at Giggle Bingo, and the minimum deposit and withdrawal amounts are just two of those things.
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Friday, Jul. 29th 2011 7:29 AM
ABC Bingo was one of the first Dragonfish networked brands that I ever came across when I first started playing bingo online and until recently it had a really poor home page. The site was cluttered, a horrible purple and gold and just generally needed updating. Thankfully ABC Bingo have had a makeover but with the new look, which is far more impressive, comes a little confusion with regard to the welcome bonus this brand has for new players.
Visit the home page of ABC Bingo and there, in big black letters, is the offer of 100 FREE CARDS! Now if you’re an avid bingo fan like me you’ll know full well that there are currently no penny bingo games available across the Dragonfish network so how exactly are you going to get 100 free cards?
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Wednesday, Jul. 27th 2011 7:30 AM
In my opinion, of all the bingo software options available online today, Virtue Fusion is the best available; the platform offers impressive functionality, smooth game play and a great variety of bingo games. On the other hand the 888/Globalcom/Cassava bingo offering is like the poor relative. Why then would Pink Ribbon Bingo make the choice to move from Virtue Fusion to the Dragonfish network?
It’s like owning an Aston Martin and then selling it to buy a Ford Fiesta – what are Pink Ribbon Bingo thinking by making this move? It really makes no sense to me as a player and I’d like to just say “Quack, Quack, Oops” – showing my age there!
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Friday, Jul. 8th 2011 7:31 AM
Over recent months we have been inundated with comments from players who have been banned for supposed bonus abuse from Cassava sites and it seems that each day this issue affects more and more players. The thought that struck me yesterday whilst soaking in the bath was that Cassava really needs to re-think things before the whole industry is bought into disrepute. Of course, there may well be players who do abuse the bonus system but the majority of comments we have come from what appear to be genuine players.
Now the average online bingo player is unlikely to know that a site like Two Fat Ladies Bingo is actually part of the same network as ABC Bingo yet we are all encouraged by advertisements and the like to join.
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Thursday, Jul. 7th 2011 10:20 PM
Following a couple of months of canvassing for your stories and experiences of being banned from a number of the UK’s leading bingo sites by the Gibraltar based bingo operator Cassava Enterprise Ltd, I’ve today put together a page that catalogues these experiences. On totalling up the amount of money you’ve told us Cassava withheld from you as a result of a ban, we found players were owed more than £83,000 in prize money that Cassava had decided they would keep.
For all we know, this is just the tip of the iceberg. We’ve had more than 70 complaints across a number of sites and contact methods. How many others have not complained, not found our site and shared their experiences? It’s hard to say, but a couple of complainers say they’ve seen a number of regular players disappear from the sites, whilst others have friends and relatives that have undergone the same treatment. We also don’t know how many of these players kicked up a big enough stink to get their money back, as we’ve heard some have done.
We contest that these bans are profit motivated, and are aimed at people who don’t spend all their winnings at the sites, but take it with them on a regular basis. You just have to read the stories to see the common threads. People win often and withdraw often, or have a big win. Shortly before they can get their money out they are slapped with a ban and their winnings are held. There’s no explanations anywhere in Cassava’s Ts and Cs to explain what constitutes bonus abuse, and it provides mechanisms that allow you to claim reload bonuses whilst waiting for pending withdrawals. Could it be they keep this system as it gives them a convenient way of banning players that win too much?
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