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Gambling Commission And CMA Join Forces

Posted by: BingoGal - Thursday, Jul. 13th 2017 7:42 AM
CMACMA
Investigation

The online gaming industry is said to be worth a staggering £4.5bn and the Competitions And Marketing Authority (CMA) are currently set to take action against a number of operators. In a variety of different articles, the CMA has accused online gambling companies of treating customers unfairly and if we’re honest, it is something we have said is happening time and time again.

We’ve long questioned as to why Cassava have not been brought to task about various bans dished out for so called ‘bonus abuse’. You can read more about our issues, and that of others, with this particular company on this link.

Confusing Terms And Conditions Scutinised By CMA

Although the CMA has not named any particular company, several have been approached because players have not received what they expected from sign up bonuses and as you can see on the link, some operators unfairly holding on the money belonging to the customer.

Action is being taken against a selection of operators who are suspected of breaking the law. The CMA plan to use the power it has to ensure that any illegal activites are stopped.

Nisha Arora, the senior director for consumer enforcement at the CMA, said

We know online gaming is always going to be risky, but operators must also play fair

People should get the deal that they are expecting when they sign up to a promotion and be able to walk away with their money when they want to.

It has been brought to our attention that this is not always the case. New players are being tempted by welcome offers only to find that all is not what it seems. Additionally, players often come across numerous hurdles when it comes to withdrawing their money.

800 Unhappy Customers Speak To CMA

There has been an eight month investigation and regulators have head from approximately 800 customers who were not happy. They have also looked at play at a number of websites.

The CMA said that customers were often in a position where they had to play through their bonus hundreds of times making it nigh on impossible to “quit whilst they were ahead”.

Changes could be on the cards….

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