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Dragonfish Bonus and Winning Issues

Posted by: BingoGal - Wednesday, Sep. 14th 2011 7:27 AM

Today I had call to visit one of the Dragonfish networked brands in order to compile a review of the site and as I do on numerous occasions in order to provide a review from a player’s perspective, I made a deposit at said site. With Paypal being the latest funding option added to the Dragonfish network brand I thought I’d try this out for size and deposited the grand sum of £5. Now at this point I was well aware that I would not be eligible for the 100% cash match bonus, all Dragonfish sites require a minimum deposit of £10 to receive this bonus and £20 to get the other bonuses of 50% on all bonuses thereafter.

To my mind I have not taken advantage of any bonuses at this point, it’s my cash in my account therefore I should not be restricted on withdrawals.

Sadly this was not the case; I played my first game at the site in question and won the full house prize of over £20. Having spent just over £2 on this 5p 90 ball bingo game I had over £24 in my account. The minimum withdrawal amount set out in the Terms and Conditions for all the Dragonfish networked brands is £20 and there are wagering requirements of 4x your deposit and bonus laid out in the T&C’s which I have no real issue with IF I had taken advantage of the bonuses on offer, I hadn’t!

It was MY £5 from MY account added to the site, I won a game legitimately yet I cannot withdraw the winnings because I have not deposited a minimum of £30 in to my account. Acceptable if I’d taken advantage of the bonuses offered and understandable to discourage bonus abusers but I DIDN’T TAKE ANY BONUS MONEY! Now in order to access even my original stake I have to deposit another £25 – is this really acceptable?

I have not named the site that I was playing at for one reason and one reason only, this happens at the majority of Dragonfish brands and the actual site owners, the people who are paying quite a large amount for the “privilege” of having a skin on this network, should not be penalised or named and shamed for something that is beyond their control.

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